FAQs

FAQs

Read the most popular questions we are asked about our platform.

Please contact us if you have any further questions about how our system works.

General FAQs

What is Subbie Hub?

Subbie Hub is a UK-based online directory that connects subcontractors, tradespeople, and construction professionals with businesses and individuals seeking their services.

Who can join Subbie Hub?

Anyone working in the trade or construction industry, including subcontractors, self-employed tradespeople, and small business owners.

Is Subbie Hub free to use?

Creating a listing as a contractor or subscribing as a verified subcontractor requires a paid subscription.

How do I create an account?

Simply click “Sign Up”, complete the registration form, and verify your email address. 

Are you a contractor  Sign up here

Are you a subcontractor looking for work or wishing to advertise your services Sign up here

How do listings get approved?

Listings are reviewed both automatically and manually to ensure they meet our content and verification standards before appearing publicly.

Can I edit or delete my listing later?

Yes. You can edit or remove your listing anytime from your dashboard


For Subcontractors / Tradespeople

What information do I need to provide to join?

You’ll need your contact details, trade information, and optional credentials such as training certificates, UTR, and National Insurance number for verification purposes.

Why do you ask for my UTR or National Insurance number?

This information helps verify your identity and confirm that you’re a legitimate subcontractor. It’s securely stored and never shared publicly.

Can I upload my training certificates or qualifications?

Yes. You can upload relevant certificates to strengthen your profile and increase your credibility with potential clients.

How do I get verified?

Our team checks your submitted information and documentation. Once verified, your listing will display a “Verified Subbie” badge.

How do reviews work?

Clients can leave reviews based on their experience. Subbie Hub moderates reviews to prevent abuse but does not guarantee accuracy.

Can I respond to reviews?

Yes. You can reply to reviews to clarify or thank customers for their feedback


For Businesses or Clients

How do I find a subcontractor?

Use the search or filter tools to find subcontractors by trade, location, or verification status.

How do I contact a subcontractor?

Each listing includes a contact form or direct contact details (depending on privacy settings).

Is Subbie Hub responsible for the quality of work?

No. Subbie Hub is a directory only — we don’t employ or endorse individual subcontractors. Please carry out your own due diligence.

Is Subbie Hub a recruitment agency?

No. Subbie Hub does not employ or engage subcontractors. We are an online directory linking contractors and subcontractors. 


Privacy & Data

How is my personal information used?

We collect and store your data securely to verify your identity and manage your listing. We never sell your data.

Who can see my details?

Only the information you choose to make public in your listing is visible. Sensitive data (e.g., UTR, NI number) is private.

Do you share information with third parties?

Not currently. If this changes, we’ll update our privacy policy and notify users.


Payments & Subscriptions

What payment methods do you accept?

We accept major credit/debit cards and online payment options such as PayPal or Stripe.

How do I cancel my subscription?

You can cancel anytime via your account dashboard. Your listing will remain live until the end of your billing period.

Do you offer refunds?

Refunds are considered on a case-by-case basis in line with our refund policy.


Technical & Support

I forgot my password — what do I do?

Click “Forgot Password” on the login page to reset your password by email.

My listing isn’t showing up — why?

It may still be under review or missing required information. Check your dashboard for updates.

How can I contact Subbie Hub support?

Use our contact form or email support@subbiehub.co.uk for assistance.